Privacy Policy

1. Who we are

VahanConnect provides QR stickers for vehicles. When someone scans the sticker, they can reach the vehicle owner through a masked call or an in-app alert without ever seeing the owner's phone number. This policy explains what data we handle, why, and the choices you have. Contact: support@vahanconnect.me.

2. Information we collect

• Account details: your name, email address and mobile number. The mobile number is confirmed with a one-time code sent to your registered email address.
• Vehicle details: registration (plate) number, vehicle make and model, and the QR code or sticker ID linked to that vehicle.
• Scan and contact records: the date and time of a scan, the masked-call attempt, call duration and outcome, plus the visitor's mobile number when they choose to be contacted back.
• WhatsApp and messaging data: if you contact us on WhatsApp or opt in to WhatsApp updates, we process your WhatsApp number and the content of those messages to reply and keep a support record.
• Payment data: plan, invoice, order and payment status returned by our payment partner. We never receive or store your full card number, UPI PIN or bank credentials.
• Delivery data: the shipping name, address, city and PIN code you give us when ordering a physical sticker kit.
• Technical data: device type, browser, approximate region from your IP address, and app error logs used to keep the service reliable and to stop abuse.

3. How calls and messages are handled

• Phone numbers are masked. A visitor's browser never receives the owner's number, and the owner's app never displays the visitor's number unless the visitor chooses to share a callback number.
• Calls run over an encrypted browser voice session through our calling provider. We store call metadata (time, duration, result) — we do not record call audio.
• Before a call can start, a visitor must confirm part of the vehicle's plate. This proves they are at the vehicle and blocks bots. Repeated wrong attempts are rate-limited.
• Alerts about a scan or call are delivered by push notification, email or WhatsApp based on your notification settings.

4. Why we use your information

• To connect a visitor to a vehicle owner while keeping both numbers private.
• To create and secure your account and verify that a mobile number belongs to you.
• To take payments, send invoices and manage your subscription or sticker order.
• To send service notifications, and — only if you have not opted out — occasional offers and product updates.
• To detect fraud, spam, harassment and misuse, and to comply with legal obligations.

5. Who we share information with

We do not sell your personal information. We share the minimum necessary data with service providers who process it on our behalf: our authentication provider, our cloud database and hosting provider, our voice-calling provider, our email and WhatsApp messaging providers, our payment gateway, and our monitoring provider. We may also disclose information when required by law or to protect the safety of a person or of the service.

6. How long we keep it

• Account, vehicle and subscription records: while your account is active, and up to 8 years for tax and invoice records after it closes.
• Scan, call and notification logs: 12 months, then deleted or aggregated into anonymous counts.
• One-time verification codes: minutes — they expire quickly and cannot be reused.
• Support and WhatsApp conversations: 24 months.
• Technical and error logs: up to 30 days.

7. Security

• All traffic runs over HTTPS, and data is encrypted in transit and at rest by our cloud provider.
• Row-level database rules mean a signed-in user can only read their own records; admin access is role-based and audited.
• Secrets and API keys are held in a managed vault, never in the browser or in our public code.
• Owner phone numbers are never exposed to a visitor's device, and sensitive values are redacted from application logs.

8. Your rights and choices

• Access and correct your details any time from Settings in the app.
• Turn off email, push or WhatsApp notifications per channel in Settings, or use the unsubscribe link at the bottom of any promotional email.
• Remove a vehicle to stop its sticker from working immediately.
• Delete your account and its data by writing to support@vahanconnect.me from your registered email address; we complete verified deletion requests within 30 days, except records we must keep by law.
• Ask for a copy of your data, or object to a specific use, by writing to the same address.

9. Children

VahanConnect is not intended for anyone under 18. We do not knowingly collect data from children, and we delete such data if we learn of it.

10. Changes to this policy

We may update this policy as the service evolves. The date at the top shows the latest version, and material changes are announced by email or in the app. Last updated: 20 February 2026.

11. Contact us

Questions, data requests or privacy complaints: support@vahanconnect.me. To report misuse of a sticker or harassment, email abuse@vahanconnect.me and we will act on it.